RSG LDN LTD provides private security, site protection and security support services for eligible UK premises, events and commercial assignments.
1. Service Enquiry
Customers first submit the relevant service requirements, including the location, proposed dates, operating hours, type of premises or event and required duties.
We review the information provided and discuss the proposed scope before issuing a quotation where appropriate.
2. Service Confirmation
Services are scheduled only after the scope of work, applicable charges and service arrangements have been agreed in writing.
Prices displayed on the website represent deposits towards agreed services unless expressly stated otherwise. Where applicable, the remaining balance is payable in accordance with the relevant quotation or service agreement.
3. Service Preparation
Following confirmation and receipt of the required deposit, RSG LDN LTD will arrange the agreed service resources and provide the customer with the relevant service arrangements.
For standard assignments, preparation will normally begin within 2–5 business days after the required information and payment have been received and the service agreement has been confirmed.
Assignments requiring specific staffing arrangements, premises access arrangements or other preparation may require additional preparation time, as specified in the applicable quotation or service agreement.
4. Service Delivery
For scheduled site guarding, event security, keyholding and contracted security support, the service will be delivered according to the dates, hours, location and duties stated in the applicable service agreement.
For event and scheduled assignments, the agreed service normally begins on the confirmed service date and during the agreed operating hours.
For ongoing commercial assignments, services are provided according to the agreed contract schedule.
5. Keyholding Services
Where keyholding forms part of the agreed service, the relevant keys, access information and operating instructions must be provided before the agreed commencement of the service.
Any response or attendance arrangements will be determined by the applicable service agreement.
6. Changes to Service Arrangements
Customers should notify RSG LDN LTD promptly of any change to the agreed location, date, operating hours, access arrangements or service requirements.
Changes may affect staffing arrangements, service availability and charges. Any material change will be confirmed before additional services are provided.
7. Completion and Final Payment
Where a service agreement requires a remaining balance, the balance is payable according to the agreed quotation or contract terms.
For recurring or contracted assignments, payment arrangements will follow the applicable service agreement.
8. Customer Cooperation
Customers must provide accurate information and the access, instructions and cooperation reasonably required for the agreed service to be carried out.
Failure to provide required information, access or cooperation may affect the scheduled service and may result in additional charges where permitted under the applicable agreement.
9. Regulatory Requirements
Services are arranged in accordance with applicable UK legislation and regulatory requirements. Where particular duties require an SIA licence, the relevant work will be assigned in accordance with the applicable licensing requirements.
10. Contact
RSG LDN LTD
210 Seven Sisters Road, London, England, N4 3NX
Telephone: +44 20 8356 2741
Email: operations@rsgsecurity.online