RSG LDN LTD provides private security, site protection and security support services for agreed UK premises, events and commercial assignments.
1. Deposits
Amounts displayed on the website are deposits towards the agreed service, unless expressly stated otherwise. The applicable deposit and total service charges are confirmed through the relevant quotation or service agreement.
A deposit may be retained to the extent permitted by the applicable agreement and law where resources have been allocated, arrangements have been made or services have commenced.
2. Cancellation Before Service Commencement
Customers wishing to cancel an agreed service should contact RSG LDN LTD as soon as possible.
Where cancellation takes place before the agreed service commences, any refund of the deposit will be assessed in accordance with the applicable quotation, service agreement and applicable UK law, taking into account any services already provided and reasonable costs or commitments arising from the confirmed assignment.
3. Cancellation After Service Commencement
Once an agreed service has commenced, charges relating to services already provided are not refundable, subject to any rights that cannot lawfully be excluded.
Where a service is cancelled part-way through an assignment, any remaining amount will be assessed according to the applicable service agreement and the services already provided.
4. Services Not Provided by RSG LDN LTD
If RSG LDN LTD is unable to provide an agreed service, the customer will be notified and any refund due will be handled in accordance with the applicable agreement and UK law.
Where a full refund is due, it will normally be processed within 5–10 business days after the refund has been approved.
5. Changes to an Assignment
A request to change the service date, location, hours or scope may be treated as a change to the existing service arrangement rather than a cancellation.
Any additional charges or revised payment requirements will be confirmed before the changed arrangements are accepted.
6. Customer Information and Access
Customers are responsible for providing accurate information, access arrangements and instructions required for the agreed service.
Where an assignment cannot proceed because required information, access or customer cooperation has not been provided, the applicable charges will be determined in accordance with the service agreement and applicable law.
7. Statutory Rights
Nothing in this policy limits or excludes any statutory rights available under applicable UK law.
Where consumer cancellation rights apply to a particular transaction, those rights will be handled in accordance with applicable UK consumer legislation. Where a customer has expressly requested that a service begin before the end of an applicable cancellation period, charges may apply for services properly performed before cancellation, as permitted by law.
8. How to Request a Refund or Cancellation
Refund or cancellation requests should include the relevant service or booking information and be submitted to:
RSG LDN LTD
210 Seven Sisters Road, London, England, N4 3NX
Email: operations@rsgsecurity.online
Telephone: +44 20 8356 2741